Frequently Asked Questions

Shopping at Starwest-Botanicals.com is safe. When placing an order or browsing your account information on our site, the transmission information is encrypted using the best available Secure Socket Layer (SSL) technology, the most secure encryption technology currently available for electronic transactions. We use the same networks that retail stores use when you make a credit card purchase in person and we never store your credit card data. It's sent directly to our credit card processor, and we use a token then provide us (it's just random numbers and letters that are of no use to anyone else) to capture payment. To read more about the steps we take to ensure the safety and privacy of your online shopping experience, please read our Privacy & Security Policy.

Yes. While placing an order online will make it easier for you to track the status of your order, you are welcome to call and place your order over the phone. You can call us at 1-800-800-4372 between the hours of 7 AM and 4 PM PST, Monday through Friday.

At this time we can accept online orders only from the US (including Puerto Rico) and Canada.

The quantity selection box is designed to allow you to add up to 25 units of a particular item to your cart at once. If fewer units are available, you will only be able to select up to the amount we have in stock.

If you're an existing user, please login here . If you forgot your password, please use this form to reset it.

Most likely you have added a flammable item to your cart. Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.

There is no minimum order amount for retail or wholesale customers.

Yes—but with a few limitations.

Only one discount code can be applied per order. Discount codes can’t be stacked or combined with other codes, and they typically don’t apply to items already on sale or part of another promotion (like free gifts or sitewide markdowns).

If your code isn’t working, here are a few common reasons why:

• A different code or automatic discount is already applied
• The item is already discounted or excluded from promo eligibility
• The code has expired, hasn’t started yet, or doesn’t meet a product or order minimum

Discount codes are designed to give you the best available offer—but not every offer can be combined.

For online retail orders, we accept MasterCard, Visa, Discover, American Express, Google Pay and Apple Pay. For payment options on wholesale orders, please read our Wholesale Policies .

The taxability of retail orders is determined by the ship to state and the items ordered, and will be reflected at checkout. Tax can also be estimated in the shopping cart, by entering your city, state and zip. More detailed information on sales tax can be found here.

For wholesale orders, we will need a valid sales tax exemption on file, or they will also be subject to tax, based on your location and the items being ordered. Customers shipping to California can be exempt from being charged sales tax by submitting a Certificate of Resale form and/or California Seller's Permit. For more information on sending us your California Seller’s Permit number, including the necessary form, click here.

If you are in another state where tax is collected, we will provide a link to fill out your exemption information online.

When you place your order online you will see a printable confirmation at the end of the checkout process to verify that your order has been received. You will also receive an email confirming the receipt of your order shortly after your order has been placed. All orders placed through our website will also be listed under ‘Order History’ when you log into your Starwest-Botanicals.com account.

The taxability of retail orders is determined by the ship to state and the items ordered, and will be reflected at checkout. Tax can also be estimated in the shopping cart, by entering your city, state and zip. More detailed information on sales tax can be found here .

For wholesale orders, we will need a valid sales tax exemption on file, or they will also be subject to tax, based on your location and the items being ordered. Customers shipping to California can be exempt from being charged sales tax by submitting a Certificate of Resale form and/or California Seller's Permit. For more information on sending us your California Seller’s Permit number, including the necessary form, click here.

If you are in another state where tax is collected, we will provide a link to fill out your exemption information online.

You can check the status of your order at any time by logging into your Starwest-Botanicals.com account. If you aren’t already logged into your account, do so using the ‘login’ at the top of our site. Once logged in, select the ‘Order History’ option at the top of our site.

While all bulk herb, spice, and loose leaf tea photos were taken of products from our warehouse, please keep in mind that these are natural products, and characteristics (such as color) will vary from lot to lot. We take great pride in offering the best quality natural products from sources around the world and guarantee your satisfaction 100%. If you are unhappy, for any reason, with the product you receive, you can return it for a full refund or credit.

While herbs and spices generally don’t spoil, they will lose their potency over time. How the herbs and spices are stored will play a large role in how long they retain their potency. If stored in airtight containers, such as glass jars, and kept in a cool, dark, dry place, whole herbs and spices can last up to 3-4 years and ground herbs and spices can last 1-2 years. We make every effort to ensure that you receive well-preserved herbs and spices. We use polyfoil bags with a resealable ziplock closure, which protect the contents from exposure to light and moisture, to preserve the freshness, aroma, and potency of our products.

To view our certifications, please click here

We’re committed unwaveringly to sustainability, ethical sourcing, and supporting our communities from seed to shelf. Read more about our ethical sourcing efforts here.

Quality Control: From our expert purchasers to our experienced lab technicians, you can trust that everyone in the Starwest family puts quality first every step of the way. Our botanical experts purchase directly from growers to ensure the highest integrity, consistency, and quality. Our products are thoroughly tested for authenticity and safety in our in-house laboratories and independent labs. C of A’s are available upon request for 1 lb herbs only.

Click here for more information about our QA testing.

Yes. Our products are available directly through our website, but also on Amazon, iHerb, Threshold, and other select platforms. Same product. Same quality. Same pricing. We believe in meeting you where you shop — whether that’s your favorite online store or directly with us.