Shipping & Returns Policy
Shipping Timeframes
We strive to process and ship your orders as quickly as possible. Here's an overview of our estimated shipping timelines based on order size:
Orders under 25 units: Ships same day if placed before 11 AM PT.
Orders of 25–50 units: Ships within 1–2 business days.
Orders of 50–150 units: Ships within 1–3 business days.
Orders of 150–500 units: Ships within 3–7 business days.
Please note that these are estimates and may not be guaranteed.
All online orders shipping via FedEx will be shipped within 1-3 business days. Orders that are shipping via USPS may take one additional day for shipment as our USPS pickup time varies.
Please note, we only ship to US and Canada at this time.
*Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.
The Service Maps and charts are a general representations of transit. For more accurate transit quotes, visit Shipping Rates and Delivery Times on FedEx.com.
Shipping Rates
All rates are calculated in real-time (by FedEx or USPS) on our site on the first page of the checkout process. If you have added items to your shopping cart you will also be able to see estimated shipping rates before proceeding to checkout.
Please note: Additional fees, such as brokerage charges, duties, taxes, and government inspection fees may apply to international shipments. You are responsible for these fees and they are typically charged by COD at the time your shipment is delivered.
Learn more about the additional fees applied to shipments to Canada here.
Free Shipping on Retail Orders over $49+
Retail (direct to consumer) orders of $49 or more at Starwest-Botanicals.com qualify for free ground shipping within the contiguous US. Retail orders shipped to Alaska, Hawaii, Puerto Rico, or Canada must be at least $150 to qualify for free shipping.
Here are the terms and restrictions associated with our offer:
+ The $49 qualification is based on your merchandise subtotal, after discounts and before tax is added.
+ International shipping is NOT included in this offer, except as noted for orders going to specified countries that reach a higher minimum order total. You will still be responsible for any additional charges, such as customs brokerage fees and all import duties or taxes.
+ Free shipping only includes shipments made to addresses within the continental United States, except as otherwise noted for orders that reach a higher minimum order total.
+ Starwest reserves the right to select the carrier when paying the freight.
+ Starwest reserves the right to end or change this free shipping offer at any time.
Hassle-Free Returns
We stand behind the quality of our products, and your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to make it right.
Return Window:
- You have 30 days from the date you receive your order to request a return for any reason.
Return Requirements:
- Products must be unused and in original condition.
- Customers are responsible for return shipping unless the return is due to a Starwest Botanicals error (mispack, damage, or other issues within our control).
How to Request a Return:
- Contact our Customer Service team at 1-800-800-4372 (M–F, 7 AM–4 PM PT) to obtain a Return Material Authorization (RMA) number.
- Clearly mark the RMA number on the outside of each return box.
- Provide your order number, invoice number, and a brief reason for the return.
Important Notes:
- Returns sent without a valid Starwest-issued RMA number will not be accepted or credited.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Special order items are non-returnable.
Once your return is received and processed, we’ll issue a refund, credit, or replacement promptly.
Damaged Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.
Tracking Your Packages
Tracking your orders placed at Starwest-Botanicals.com is easy. Once we have completed your order, you will receive an email from us containing your FedEx tracking number which you can use to track your package at www.FedEx.com. You can also track your package through our website by selecting your order from the ‘Order History’ option of your Starwest-Botanicals.com account. Each completed order will contain the tracking number and a ‘Track It!’ button toward the bottom of the invoice.
