Information for Shipments to Canada

Quick Summary

Orders to Canada are shipped according to the shipping option you choose at checkout. Add your selected items to your shopping cart, choose your country from the drop down menu, enter your postal code, then click “Calculate” to view shipping options available to you. For all international orders the billing and shipping addresses must match.


Brokerage and standard customs fees included. Possible COD fee required if additional duties, taxes, or other additional fees apply. Parcels are usually handed off to Canadian Post, or sometimes Purolator. Best for a single parcel, or a small order, as multiple boxes with this option can become very expensive.


Brokerage, Duties and Taxes will be assessed after the shipment reaches Canada. (Pay by phone or COD) Additional fees may apply. More cost effective for large orders sent in multiple boxes. Usually handed off to UPS CANADA or, depending on certain delivery areas and situations, may be handed off to the Canadian Postal Service or Purolator. We offer free shipping with certain order minimums, but please note that this only covers the shipping charge and not any brokerage, duties, taxes, or additional hand-off fees - those additional items will still be your responsibility.

Delivery Times

Delivery time for both UPS and USPS is approximately 6-10 business days.

Choosing UPS Standard to Canada or USPS Priority International

There are three different kinds of fees incurred when importing goods from the USA to Canada: Brokerage fees, duties & taxes and possible additional charges.

IMPORTANT: If you do not pay your fees and refuse the delivery, Starwest is billed for all of the fees, duties and taxes and additional fees, plus return shipping. Once we are in receipt of your returned parcel, you will be offered a refund amount that is equal to your invoice minus the cost of return shipping (ie: we will subtract any fees, duties, taxes, shipping charges and additional fees that we've been assessed for the packages return). Rather than refuse delivery, please contact us immediately so that we can help resolve any issues or questions that come up.

UPS Standard VS. USPS Priority International