Starwest Botanicals Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Starwest Botanicals, LLC (“Starwest Botanicals,” “we,” “us,” or “our”) collects, uses, and shares personal information when you use our website, wholesale portal, products, and marketing programs, including SMS.

Information We Collect

  • Contact and Account Data: name, email, phone number, billing/shipping address, company details for wholesale accounts.
  • Purchase Data: order history, payment details (processed securely by third parties).
  • Website and Device Data: IP address, browser type, device identifiers, pages visited.
  • SMS Data: phone numbers, consent records, message history, preferences.
  • Cart and Browsing Data: cookies and similar technologies that track cart contents and abandoned carts.
  • Affiliate and Referral Data: referral identifiers from affiliate and influencer platforms such as Upfluence.
  • Location Data: approximate or precise location when enabled.

How We Use Your Information

  • Fulfill and ship orders.
  • Manage wholesale accounts and relationships.
  • Communicate about orders, promotions, and product updates.
  • Administer email and SMS programs, including cart reminders and special offers.
  • Attribute purchases to affiliates and influencers through platforms such as Upfluence.
  • Personalize your shopping experience and improve our site.
  • Detect and prevent fraud and comply with legal obligations.

SMS and Phone Numbers

  • When you opt in, we use your number for transactional updates, promotions, and cart reminders.
  • We do not sell or share SMS opt-in data or consent with unaffiliated third parties.
  • You can opt out at any time by replying STOP.
  • Text messaging originator opt-in data and consent is not shared with third parties.

Cookies and Tracking Technologies

We use cookies, tags, pixels, and plugins to:

  • Remember cart contents and session data.
  • Measure and analyze site performance.
  • Support marketing, remarketing, and referral campaigns.
  • Attribute purchases to affiliates and influencers through platforms such as Upfluence.

You can manage cookie preferences in your browser or device. Some features may not function properly without cookies. For EU/UK visitors, non-essential cookies (analytics, marketing, affiliate tracking) are activated only after consent through our cookie banner.

Data Sharing

  • Service Providers: payment processors, SMS/email platforms, shipping carriers, IT/security partners.
  • Affiliate and Influencer Platforms: limited data (order ID, purchase value, referral identifiers) may be shared with platforms like Upfluence to attribute purchases and manage commissions.
  • Business Partners: joint promotions or co-branded offers with your consent.
  • Legal and Compliance: to comply with law, enforce our terms, or protect our rights.

We do not sell personal information.

Data Retention

We retain personal information as long as necessary for the purposes described here unless a longer period is required by law or for legitimate business needs.

Your Privacy Choices and Rights

  • Email: use the unsubscribe link in any email.
  • SMS: reply STOP.
  • Cookies: adjust your browser/device or cookie banner settings.
  • Wholesale Accounts: contact us to deactivate your account.

Depending on your location, you may have the right to access, correct, delete, or limit use of your personal data.

International Visitors

If you access our services from outside the United States, your data may be transferred to and stored in the U.S. For EU/UK users, transfers rely on safeguards such as Standard Contractual Clauses.

Children’s Privacy

Our site and services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a new “Last updated” date.

Contact Us

Questions about this policy?

Email: websupport@starwest-botanicals.com
Phone: 916-638-8100