Starwest Botanicals Privacy Policy

Last updated: January 1, 2023

This Privacy Policy explains how Starwest Botanicals, LLC (“Starwest Botanicals,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you interact with our website, products, and marketing programs, including our SMS marketing program. By using our website, you consent to this Privacy Policy.

Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, billing/shipping address.
Purchase Information: Order details, transaction history, payment method (processed securely by third-party processors).
Website & Device Data: IP address, browser type, device information, pages visited, and activity on our site.
SMS Program Data: Phone numbers provided when opting into our SMS program, message history, consent records, and related preferences.
Cart Tracking Data: Our website uses cookies and similar tracking technologies to keep track of items you place in your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS or email.

How We Use Your Information

We use your information to:

Fulfill orders and provide requested services.
Communicate with you about orders, promotions, and product updates.
Administer our SMS marketing program, including sending cart reminders and promotional messages to subscribers who have opted in.
Personalize your experience and improve our website and offerings.
Comply with legal obligations and protect our rights.

Phone Numbers & SMS Marketing

When you provide your phone number and opt in to SMS messages from us:

We will use your phone number only for the purposes for which you provided consent, such as sending order updates, promotional offers, and cart reminders.
We do not sell or share SMS opt-in data or consent with non-affiliated third parties for marketing purposes.
You can opt out at any time by replying STOP to any message or following instructions provided in the SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Tracking Technologies

We use cookies, tags, pixels, and plugins to:

Keep track of items you put into your shopping cart, including when you have abandoned your cart.
Measure and analyze website usage.
Support marketing and remarketing campaigns.

You can manage cookie preferences through your browser settings, but certain features of our website may not function properly without them.

Data Sharing

We may share your personal information with:

Service Providers that perform services on our behalf (e.g., payment processors, email/SMS platforms, shipping companies).
Business Partners for joint promotions or co-branded offers (only with your consent when required).

We do not sell your personal information. SMS opt-in data and consent are never sold or shared with unaffiliated third parties for their marketing purposes.

Location-Based Data

If you enable location services on your device or browser while using our website, we may collect location information to:

Provide localized content, promotions, or store information.
Prevent fraudulent transactions and enhance account security.

You can disable location services at any time in your device or browser settings.

Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law.

Your Privacy Choices

Email: Use the unsubscribe link in any email.
SMS: Reply STOP to opt out.
Cookies: Adjust browser/device settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the new “Last Updated” date.

Contact Us

Questions about this policy? Email websupport@starwest-botanicals.com or call 916-638-8100.