Product subscriptions are the most convenient way for you to get the products you want to be delivered to you on a regular schedule. We automatically send your favorite products based on your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there.
You always have complete control over your subscription orders, and we send an email reminder 5 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the subscription manager settings located within your account. Changes to orders can be made at any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.
Subscribing is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the 'Subscribe and Save' option for your desired product, select your preferred shipment frequency, and then check out as normal.
Retail and Wholesale customers save 10% off subscription products.
You can manage your subscription anytime through your Starwest Botanicals account.
1. Click Sign In in the top right corner.
2. Sign in with your account credentials.
3. Once signed in, click My Account in the top-right corner.
4. From the drop-down menu, select Subscriptions to view and manage your subscriptions.
5. From your subscription dashboard, you can manage available subscription options, including changing your delivery frequency or skipping a delivery
You can view your upcoming subscription deliveries by signing in to your Starwest Botanicals account. Once signed in, click My Account in the top-right corner and select Subscriptions from the drop-down menu. Your upcoming subscription orders will be displayed by date, so you can easily see what is scheduled next.
To change your next order date, sign in to your Starwest Botanicals account and select My Account, then Subscriptions. Find the upcoming order you'd like to update and click the calendar icon next to the order date. Choose your preferred new date and apply the change.
Sign in to your Starwest Botanicals account and select My Account, then Subscriptions. In your subscription manager, find the subscription item you’d like to update. Click the arrow next to Frequency and select how often you’d like to receive the item: every 1, 2, or 3 months.
Sign in to your Starwest Botanicals account and select My Account, then Subscriptions. In your subscription manager, find the upcoming order you’d like to update. Locate the item and use the arrow next to the quantity to increase or decrease the number you’d like to receive.
To skip an upcoming order, sign in to your Starwest Botanicals account and select My Account, then Subscriptions. Find the upcoming order you’d like to skip and click Skip Order.
Yes. Sign in to your Starwest Botanicals account and select My Account, then Subscriptions. Find the subscription item you'd like to pause, select More Options, then Pause.
You'll see the available options for how long you'd like to delay your next shipment. The available pause options may vary based on your subscription.
Yes, for eligible subscription items. In your subscription manager, eligible items will display a Swap Product button. Click Swap Product next to the item you’d like to replace and follow the prompts to choose an available replacement.
Not at this time. Currently, items cannot be added directly to an existing upcoming subscription order.
Sign in to your Starwest Botanicals account and go to My Account to update your account information.
You’ll be charged for your subscription order when the order is placed.
Subscription orders can be paid with a valid credit or debit card.
No. Subscription products already receive their applicable subscription discount, and additional discount codes cannot be combined with the subscription discount.
Shipping for subscription orders is calculated the same way as a regular Starwest Botanicals order. Subscription orders may qualify for free shipping when the order meets the applicable free shipping threshold.
All rates are calculated in real-time (by FedEx or USPS) on our site on the first page of the checkout process. If you have added items to your shopping cart, you will also be able to see estimated shipping rates before proceeding to checkout.
If a subscription item is out of stock when your order is processed, we’ll hold the item and check for availability each day. If it comes back in stock within 30 days, your order will be processed automatically. If the item remains out of stock after 30 days, that order will be canceled, but your subscription will remain active for future scheduled orders.
If your payment method is declined, we’ll notify you by email and ask you to update your payment information. We may automatically retry the payment based on our payment retry schedule. If the payment cannot be successfully processed after the available retry attempts, the subscription order will not be processed.
Sign in to your Starwest Botanicals account and select My Account, then Subscriptions. In your subscription manager, find the item you’d like to cancel, click More Options, then select Cancel Subscription. Follow the prompts to complete your cancellation.
Yes. Canceled subscriptions can be reactivated through your Subscription Manager. Find the item under Inactive Subscriptions and select Reactivate to restart the subscription.
Yes. Wholesale customers can subscribe to eligible products and enjoy the convenience of recurring deliveries.