Wholesale Policies

Placing A Wholesale Order - $150 Minimum

All Wholesale orders must be a minimum of $150. To maintain wholesale status, Wholesale customers must place one order per every 6 months.

If you are shipping your orders to California, you will be charged tax on your orders unless you have filed proof of your tax exemption with us. Sales tax will be charged until receipt of your seller's permit.

Add-Ons: Once an order is entered it is not possible to change or add to it. Please check your order carefully before completing.
Back Orders: We do not accept back orders. Please reorder out-of-stock items with your next order.
Exports: At this time, we only export to Canada and United States territories.

Holidays

Starwest will be closed on these holidays: New Years Day, Presidents Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day, Christmas Eve & Christmas Day. You can continue to place your orders with us online, but they will not be processed until the following business day.

Payment Terms

Online orders for wholesale customers must be paid by credit card unless other terms have already been established.

Company Checks: New customers may request approval to prepay orders with a company check (without a 10-day hold for check clearance). Please allow 3 to 10 days for processing. Orders must be placed by phone at 1-800-800-4372 if you would like to prepay by check.

Company Credit Terms: Starwest will consider applications for credit only from companies that have been in business more than one year. If you would like to request credit terms, please fill out a Credit Application. For customers that are granted Net payment terms, the following policies apply:

1. No shipments will be made to overdue accounts.
2. Accounts with net terms that habitually pay late will revert to credit card payments.
3. Interest of 1.5% per month (18% per annum) may be charged to overdue accounts.
4. Debtor agrees to pay all attorney fees, court costs, and collection agency fees necessary for collection in the event that the account comes past due.

PLEASE NOTE: Returned checks are subject to a $20.00 fee.

Shipping & Handling

Free shipping on orders of $250 or more, shipped within the contiguous United States. Orders of $400 or more shipped to Alaska, Hawaii, Puerto Rico, and Canada are shipped free. Starwest reserves the right to select the carrier when paying for the freight.

To expedite your order, we can ship via FedEx 2nd Day Air or Overnight. You will be responsible for additional air freight charges.

*Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air transport.

Quantity Price Breaks

When logged into your wholesale account, you will be able to see all standard wholesale price breaks for each item on the corresponding product page. Pricing for larger quantities is available upon request, please contact us for more information.

Manufacturers & Distributors: If you're interested in ordering at least 25 lbs or more, per product, we offer additional discounts and service options (including custom milling, blending, and packaging) through our Bulk Division. Please contact us or visit our bulk website for additional information.

Shipping

For FedEx delivery times, please refer to the map below, indicating the estimated number of weekdays for ground shipping.

Simple Returns & Credits

We are committed to resolving any order issues quickly and easily. Please review the following guidelines to ensure prompt processing:

Shortages, Damages, or Shipping Errors:

  • Notify Customer Care within 72 hours of receipt to report any shortages, damages, or shipping issues.

Standard Returns:

  • Contact Customer Care within 45 days of receipt to request a Return Material Authorization (RMA).
  • Products must be received by Starwest within 60 days of the invoice date to be eligible for credit.

Return Requirements:

  • Products must be in saleable condition.
  • Items must not be marked, stickered, or altered.
  • A 15% restocking fee applies to all standard returns not related to product defects, damages, or errors.
  • Customers are responsible for return shipping unless otherwise authorized by Starwest.

How to Request a Return:

  1. Call our Customer Care team at 1-800-800-4372 (M–F, 7 AM–4 PM PT) to obtain an RMA number.
  2. Clearly mark the RMA number on the outside of each return box.
  3. Provide your order number or invoice number, along with a brief reason for the return.

Important Notes:

  • Returns sent without a valid Starwest-issued RMA number will not be accepted or credited.
  • No returns or credits will be accepted after 60 days from the invoice date.
  • Return labels will only be provided if the return is due to a Starwest Botanicals error.

Once your return is received and processed, we’ll issue a refund or credit to the original form of payment.

Minimum Advertised Price (MAP) Policy

To maintain the integrity of the Starwest Botanicals brand and ensure fair competition, we enforce a Minimum Advertised Price (MAP) Policy. This policy requires all resellers to adhere to established minimum advertised prices for our products. It applies to all forms of advertising across digital and print platforms, ensuring consistent pricing and a premium brand experience. For full details and guidelines, please review our MAP Policy.

Authorized Reseller Policy

To protect our brand's reputation and uphold quality standards, Starwest Botanicals requires resellers to comply with our Authorized Reseller Policy. This policy outlines guidelines for selling our products, including approved sales channels, geographic restrictions, and quality control requirements. Resellers must obtain prior written approval to sell on third-party marketplaces such as Amazon or Walmart. For more information, please see our Reseller Policy.

Customer Service

If you have any questions or problems with an order, you can contact our Customer Service Department by email (web-support@starwest-botanicals.com) or call us at 1-800-800-4372 between the hours of 7:00 AM and 4:00 PM PST, Monday through Friday.

Order Damages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping.

To resolve a damage issue, please follow the instructions below:

1. Always inspect your shipment for any damage before signing for delivery.
2. If exterior damage has occurred, we recommend refusing the delivery.
3. If interior damage has been discovered, notify our Customer Care Department immediately.
4. Please have your order or invoice number available when reporting a damage claim.
5. Photos of all damage are required with a damage claim.

Use of Our Photographs

To request permission to use the photos on our site, please contact us. To speed up your inquiry, please include a brief description of how and where you would like to use our photos, as well as which photos your request pertains to.

Special Services

Certificates of Analysis are available for most of our 1 lb bulk products only. C of A’s are not available on 4 oz pouches or smaller packaged items, and may not be available for other products. If C of As are important to you, please contact us to discuss your needs and verify availability before placing an order.